Clarity SaaS Maintenance - Broadcom Login SSL Certificate Update - CHG1311654

Saturday, 18 March 1 hour

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


The Clarity SaaS team will be performing the following scheduled maintenance to improve the performance and reliability of Clarity SaaS:

  • Reference ID: CHG1311654

  • Service Availability: The Clarity SaaS application will be available during the maintenance duration.

  • Schedule: The maintenance will be performed at the start time listed in this announcement below.

  • Details: The Broadcom login SSL certificate utilized on “” is currently scheduled to expire and will be replaced March 18, 2023. Notes for this update:

    • The root certificate is changing. The new certificate is published here
    • No change to Certificate Authority issuing the certificate

  • Actions Required: Depending on the user authentication method you utilize to access Clarity SaaS, one of the two following actions is needed:

    • If you utilize Federated Single Sign On (SSO), it is recommended that this information be provided to your security team for their review. Please reference the KB Article for details on this change to ensure uninterrupted access to your service
    • If you utilize native Clarity user authentication (storing and maintaining user passwords in the Clarity application), no actions are required

  • Impacts: No impacts to end users are anticipated for most customers. Some customers that maintain a custom certificate store, may need to update their store with the new root certificate. If required, perform the update to your certificate store prior to this maintenance to avoid interruption of end user access.

    If you have any questions, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

  • Began at:

    Affected components
    • Clarity SaaS
      • Asia Pacific
        • Production-AU1-001
        • Production-AU1-002
        • Production-AU1-003
        • Non-Production-AU1-001
        • Non-Production-AU1-002
        • Non-Production-AU1-003
      • Europe
        • Production-EU1-001
        • Production-EU1-002
        • Production-EU1-003
        • Production-EU1-004
        • Production-EU1-005
        • Non-Production-EU1-001
        • Non-Production-EU1-002
        • Non-Production-EU1-003
        • Non-Production-EU1-004
      • United States
        • Production-US1-001
        • Production-US1-002
        • Production-US1-003
        • Production-US1-004
        • Production-US1-005
        • Production-US1-006
        • Production-US1-007
        • Production-US1-008
        • Production-US1-009
        • Production-US1-010
        • Production-US1-011
        • Production-US1-012
        • Non-Production-US1-001
        • Non-Production-US1-002
        • Non-Production-US1-003
        • Non-Production-US1-004
        • Non-Production-US1-005
        • Non-Production-US1-006
        • Non-Production-US1-007
        • Non-Production-US1-008
        • Non-Production-US1-009
      • Canada
        • Production-CA1-002
        • Non-Production-CA1-002
      • United States Federal
        • FedRAMP
          • Production-001
          • Non-Production-001
        • DoD IL4
          • Production-001
          • Non-Production-001