App Synthetic Monitor (Degraded Performance)

We have monitored the service for stability and this incident shall now be closed.

Important Update

• For customers whitelisting IP addresses please note that as we transition from old to new IP addresses we are asking customers to have both the new and old IP addresses whitelisted until further notice from Broadcom Support.
• The list of new and old IP addresses can be found at the following link and please keep the old IP addresses whitelisted until notification from Broadcom Support to remove: https://status.broadcom.com/services/app-synthetic-monitor/history/2023/april/htruhtng0driakue-app-synthetic-monitor-asm-planned-maintenance-april-26-2023

We have implemented a fix for Special character content matching and JMeter issue. We will now monitor the service for stability and provide updates as soon as new information becomes available.

The primary issue originally reported related to performance has been resolved and the ASM service is operational. We are closely monitoring the performance and will take further actions as needed.

We continue to work on the remaining secondary issues (Special character translation and JMeter errors). We will provide updates as new information becomes available.

We have deployed fixes which have improved performance, however we continue to investigate non-performance related issues that remain.

We will continue to provide updates as more information becomes available.

We continue to work on the remaining issues. We will provide updates once more information becomes available.

We continue to work with all stakeholder teams as high priority. We are troubleshooting core application and also examining overall infrastructure. Configuration changes are being deployed where applicable.

Customers may continue to experience degraded performance when performing different application functions. We will provide updates as new information becomes available.

We have applied some fixes but we are still seeing latency and errors for the ASM service. We continue to investigate and work on the underlying issue.

We will continue to provide updates as more information becomes available

We are currently investigating a reoccurrence of the issue and our engineering teams continue to actively investigate the issue.

We will continue to provide updates as more information becomes available.

Broadcom has made changes to optimize efficiency and response time within the application stack to improve performance. We are continuing to monitor these changes and research other areas for improvement.

We have scheduled an emergency change to perform some restoration steps. We will provide updates as new information becomes available.

We have engaged all stakeholder teams and we continue to investigate this incident as high priority. The root cause is not known at this point for ongoing performance issues. We will provide updates as new information becomes available.

We continue to investigate this issue. We are seeing degraded performance post completion of a recently completed ASM scheduled maintenance.

Customers may experience latency and/or errors while accessing/using the ASM service. We will provide further updates as new information becomes available.

We are currently experiencing performance issues with App Synthetic Monitor. Customers may experience degraded performance with the ASM service. We are actively investigating this issue and we will provide updates as new information becomes available.