DX SaaS APM-Performance Degradation

After 1 day, 3 hours, and 14 minutes

We have monitored the service for stability and this incident shall now be closed.

After 2 hours and 34 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.


We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing greyed out agents in metric view. Though the agents are greyed out, data is reported without any gaps.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)