Cloud SWG Policy Issue

We have monitored the service for stability and this incident shall now be closed.

On May 6, 2023, between 02:40 UTC and 03:42 UTC, customers may have experienced this issue again due to a recurrence. Our engineering teams were engaged and steps taken to fix the issue.

We will continue to monitor the service for stability and provide updates as more information becomes available.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are aware of an issue with customers being unable to make updates to Cloud SWG policies from the portal. All previously configured policies will remain active.

We are actively working on addressing this issue. The portal may be intermittently unavailable at 14:00 UTC for a duration of 15 minutes in order to fix this issue.

There is no impact to protection services and all other aspects of our service remain operational. We will provide further updates as new information is discovered.