Drop in Incoming AREQ

At this point Arcot confirms that the internal team were able to perform recovery actions to restore the service.

Impact: The earlier noticed drop in incoming transaction requests is no longer being observed and cardholders would be able to carry out their transactions without any issues.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected a drop in incoming AREQ from Visa, Mastercard and American Express. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 0800 HRS GMT.