Cloud SWG: Shanghai and Beijing (ACNSH2 and ACNBJ2) Data Center Maintenance October 18-20, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start time: October 18, 2023, at 00:00 UTC
• End time: October 20, 2023, at 23:59 UTC

Broadcom will perform general maintenance to the Cloud SWG service in Shanghai (ACNSH2) and Beijing (ACNBJ2) Data Centers. During this maintenance event all services will remain operational and available.

The maintenance window will run from October 9, 2023 at 00:00 UTC, with a completion date/time of October 10, 2023 at 23:59 UTC.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/

For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com