Resolved

The fix has been rolled out successfully. We have monitored the service for stability and this incident shall now be closed.

Update

We have started deploying a fix to our global infrastructure. It is being deployed in a staggered manner and expected to be completed for all sites by October 31, 2023. We are already seeing positive results for the sites deployed so far. We will provide updates as new information becomes available.

Update

We have validated the fix and right now implementing it to a subset of our infrastructure. We then plan to monitor the results before it is rolled out to our global infrastructure. We will provide updates as new information becomes available.

Update

We continue to work on a fix. We will provide updates as new information becomes available.

Update

We continue to work on a fix. We will provide updates as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of a small subset of customers currently experiencing issues with certain Cloud SWG policies. Cloud SWG policies using username or groups may experience unexpected results in the policy execution. This issue is only impacting customers using IPSec or WSS Agent access methods in conjunction with Auth Connector. All other access methods and authentication modes remain operational.

We are actively investigating this issue as a high priority and have engaged all appropriate teams at Broadcom. We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Beijing (ACNBJ1)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai (ACNSH1)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
      • Wellington (GNZWL)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • London, England (GGBLO)
      • Madrid, Spain (GESMA)
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMI)
      • Milan, Italy (GITMO)
      • Munich (GDEMU)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA)
      • Riyadh, Saudi Arabia (GSARI)
      • Stockholm, Sweden (GSESK)
      • Tel Aviv, Israel (GILTA)
      • Tel Aviv (GILTA1)
      • Turin (GITTU1)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Warsaw, Poland (GPOWA)
      • Zurich, Switzerland (GCHZU)
    • Point of Presence (POP) - Africa
      • Johannesburg, South Africa (GZAJB)
    • Portal & Reporting
      • Cloud Portal