VMware SASE - Identified: VCO308-SYD1 Slowness in access & UI inaccessible intermittently.

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix will be implemented to prevent incident reoccurrence. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: 7 September 05:25 UTC End Time: 15 September 23:00 UTC

Current Impact: None (issue resolved)

VCO is now stable. VMware SASE team created a hotfix that will address the issue. VMware Support will coordinate with our partner to schedule the upgrade. Further updates will be provided by 21st September 19:00 UTC

VCO is now stable. A software fix is required to prevent future occurrences. VMware SASE team has produced a hotfix (currently being tested) that will address the issue with an ETA of 11 September. VMware Support will coordinate with our partner to schedule the upgrade once the hotfix has completed validation. Further updates will be provided by 11th September 19:00 UTC

VCO is now stable. A software fix is required to prevent future occurrences. VMware SASE team has produced a hotfix (currently being tested) that will address the issue. VMware Support will coordinate with our partner to schedule the upgrade once the hotfix is validated.. Further updates will be provided by 8th September 19:00 UTC

Software fix has been identified. The VMware SASE team has produced a hotfix (currently being tested) that will address the issue, support will coordinate with partner for scheduling upgrade. Further updates will be provided by 8th September 13:00 UTC

Software fix has been identified. The VMware SASE team has produced a hotfix (currently being tested) that will address the issue, support will coordinate with partner for scheduling upgrade. Further updates will be provided by 8th September 0500 UTC

Software fix has been identified. The VMware SASE team is working on a hotfix to address the issue and support will coordinate with partner for scheduling upgrade. Further updates will be provided by 7th September 2300 UTC

Software fix has been identified. The VMware SASE team is working on a hotfix to address the issue. Further updates will be provided in approx. one hour.

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 7 September 05:25 UTC End Time: To be determined

Current Impact: Partial impact. UI remains accessible without complete failures. Users may encounter slowness when trying to access the VCO portal.

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 7 September 05:25 UTC End Time: To be determined

Current Impact: Partial impact. UI inaccessible & slowness in accessing intermittently.

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 7 September 05:25 UTC End Time: To be determined

Current Impact: Partial impact. UI inaccessible & slowness in accessing intermittently.

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: 7 September 05:25 UTC End Time: To be determined

Current Impact: Partial impact. UI inaccessible & slowness in accessing intermittently.