[CANCELLED] Cloud SWG: Shanghai, China (ACNSH) POP Maintenance April 30, 2024

The Shanghai, China (ACNSH) maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised schedule is finalized.

Broadcom will perform maintenance to Cloud SWG service in Shanghai, China (ACNSH) POP on April 30, 2024 starting at 15:00 UTC, lasting for a duration of up to 6 hours.

Impact

Expect the site to be completely unavailable during the maintenance window.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.wss.broadcom.cn will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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