Carbon Black Cloud ENDPOINT STANDARD / PREVENTION and ENTERPRISE EDR - Japan Alert Processing Degraded Performance

Resolved
Resolved

On April 21, 2024, between 09:40 UTC and 09:55 UTC, customers in the Japan region may have experienced delays in receiving alerts and alert notifications. As of 09:55 UTC, the service is fully restored and we continue to monitor the performance. All other aspects of the service remained operational during the incident timeline.

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • JAPAN
        • Event Processing
        • Notification Services
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Processing