VIP – Issue with SMS Delivery

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Our service provider has implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

We continue to investigate this issue. We'll provide further updates as more information becomes available.

Investigating

We are aware that VIP customers might be experiencing issues with SMS delivery.

As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We will provide updates as soon as new information becomes available.

Began at:

Affected components