Resolved

Our Engineering teams applied a fix and mitigated the issue and services are working as expected. This is the final notification for this incident.

Start Time: January 23, 2024 21:43 UTC End Time: January 23, 2024 22:59 UTC

Current Impact: Currently None

Investigating

Our Engineering teams are actively working to mitigate the issue. Next update in 30 minutes or as available.

Start Time: January 23, 2024 21:43 UTC End Time: N/A

Current Impact: Customers will not be able to view the product catalog and purchase new subscriptions or modify existing subscription configurations and Wavefront customers using the legacy billing engine will have an impact to fetch usage reporting data.

Identified

Our Engineering teams are actively investigating the issue. More updates in the next 30 minutes or as available.

Start Time: January 23, 2024 21:43 UTC End Time: N/A

Current Impact: Customers will not be able to view the product catalog and purchase new subscriptions or modify existing subscription configurations and Wavefront customers using the legacy billing engine will have an impact to fetch usage reporting data.

Investigating

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 23, 2024 21:43 UTC End Time: N/A

Current Impact: Under assessment.

Began at:

Affected components