Delhi, India (GINDE) & Mumbai, India (GINMU) Geo-IP Misclassification Issue

We have monitored the service for stability and this incident shall now be closed.

The vendor has updated the database on their end however the sync may take longer on customer's end. Once the geo-location IP sync is complete, customers should no longer face this issue.

We will continue to provide updates as more information becomes available.

As per the vendor, the fix may take a few days to get deployed in production. In the meantime, we are looking into workaround for the impacted customers. We will provide further updates as new information becomes available.

We continue to followup with the vendor and waiting for their response/action. We will provide updates as new information becomes available.

As per our initial investigation, this issue is related to a single third party geo-location provider who may have incorrectly geo-located Data Center IPs. We have already reached out to the vendor and waiting for their response. We will provide updates as new information becomes available.

Customers connecting through Delhi, India (GINDE) & Mumbai, India (GINMU) POPs may experience issues accessing/browsing to certain Indian government websites due to a Geo-IP misclassification.

Our engineering teams are actively investigating the issue. Note that there is no impact to protection services and all other aspects of our service remain operational. We will provide updates as more information becomes available.