Cloud SWG: Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB) POP Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

Customer connections using the WSS Agent and utilizing the localization zones connecting to the Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB) POP may experience issues connecting to certain websites.

We are currently investigating the issue and will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Africa
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Windhoek, Namibia (GNAWI)