VMware Tanzu CloudHealth: Delayed asset collection cycles for AWS, Azure and GCP

We have monitored the service for stability and this incident shall now be closed.

Impacted customer collection cycles have run over the last 12 hours without issue. We will continue to monitor this for the next 24 hours and provide updates as soon as new information becomes available.

Mitigations are now in place, and have been applied to all affected customers. We will now monitor the accounts collect data and provide updates as soon as new information becomes available.

Our Engineering team has developed mitigation steps and tested with a small subset of accounts. We are now applying this progressively to affected customers.

We continue to investigate the issue. We will provide updates once new information becomes available.

We are currently investigating an issue with VMware Tanzu CloudHealth. Regular scheduled assets collection is not running for numerous customer AWS, Azure and GCP accounts. Updates to the affected accounts are not coming through, and data will remain stale until the issue is resolved.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.