[Rescheduled]Cloud SWG: Shanghai, China (ACNSH) POP Maintenance July 15, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start time: July 15, 2024, at 15:00 UTC
• End time: July 15, 2024, at 21:00 UTC

Broadcom will perform general maintenance to the Cloud SWG service in Shanghai, China (ACNSH) POP. The maintenance window will run from July 09, 2024 at 15:00 UTC, for a duration of 6 hours.

Impact

Expect the site to be completely unavailable during the maintenance window.

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.wss.broadcom.cn will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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