Geo-location Misclassification in Tel Aviv, Israel (me-west1) Data Center

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified an issue and submitted an update to the IP Geo-location providers. It may take time for these changes to be reflected across all providers.

We are actively monitoring the impact and will provide updates as needed.

Update

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

Customers who browse through the Tel-Aviv, Israel (me-west1) Data Center may experience degraded user experience due to misclassification of the Web Isolation service IPs geo-location. This misclassification may also result in restricted access to websites that employ geo-location-based blocking.

We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components
  • Web Isolation
    • Data Centers - Europe, Middle East & Africa
      • Tel-Aviv, Israel (me-west1)