VMware Tanzu CloudHealth: AWS Account Status Issue

We have monitored the service for stability and this incident shall now be closed.

A fix has been deployed and we are currently monitoring the case until all accounts are returned to healthy state. We expect the issue to be fully resolved within the next couple of hours.

AWS asset and CUR collection has resumed for all customers. Accounts will still show status as PENDING, however this is purely cosmetic until the permanent fix is deployed. This is in progress, and we anticipate a resolution within a few hours.

We continue to investigate the issue. We will provide updates once new information becomes available.

We are currently investigating an issue with VMware Tanzu CloudHealth. AWS Account Status are stuck in a pending state. This impacts assets collection and processing, as well as policies for AWS customers.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.