SEP Mobile Management Console Americas (mc) Device Sync Integration Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

We continue to investigate this issue. We will provide an update as soon as new information becomes available.

Investigating

We are aware of an issue with the backend services for Mobile Device Management. The device sync integration is currently failing and we are actively investigating the issue. Note that there is no impact to the availability of Management Console (mc) or any protection services.

We are actively investigating this issue and we will provide updates as new information becomes available.

Began at:

Affected components
  • Symantec Endpoint Protection Mobile
    • EMM Integration - Airwatch
    • EMM Integration - XenMobile
    • EMM Integration - Blackberry UEM
    • EMM Integration - MobileIron Core
    • EMM Integration - MobileIron Cloud
    • Management Console - Americas (mc)
    • EMM Integration - Intune
    • EMM Integration - Maas 360