Cloud SWG: WSS Agent Release Announcement

Monday, 25 March 5 minutes

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Broadcom is proud to announce the immediate availability of WSS Agent 9.6.1.

To download this version, sign into the Cloud SWG portal and navigate to Connectivity > WSS Agent. The download is available in the Maintenance Release(s) portion of the Installers section.

Features and Improvements

  • Adds the ability to launch Symdiag without requiring admin elevation (Windows-only)
  • Gathers additional telemetry statistics
  • Addresses customer-reported issues
  • Stability improvements

Supported Environments

  • 64-bit Windows 10 version 19H2 and later (Semi-Annual Servicing Channel) - including Windows 11
  • macOS Monterey and later - including macOS Sonoma


Existing users will be prompted to upgrade to version 9.6.1 on April 8, 2024 if the “Prompt user to update” setting is enabled on the Connectivity > WSS Agent page.


Available now.

For more information, including the WSS Agent support policy, see Recent WSS Agent Releases.


Questions? Contact technical support by visiting:

For service status and maintenance updates visit and subscribe to Broadcom Service Status:

Began at:

Affected components