Mexico City, Mexico (GMXMC) POP Unavailable

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix and the Mexico City (GMXMC) Site is fully operational. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We are working on a fix. We will provide updates as new information becomes available.

Update

We continue to investigate and working closely with our platform provider. We will provide further updates as more information becomes available.

Update

Our engineering teams are engaged and continue to investigate this issue. We'll provide further updates as more information becomes available.

Update

We continue to investigate this issue. We'll provide further updates as more information becomes available.

Investigating

The Mexico City, Mexico (GMXMC) POP is currently unavailable for all connection methods.

WSS Agent customers will be connected to nearby POPs. IPSec customers will automatically fallback to the secondary tunnels.

We are investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components