VMware VeloCloud SASE - Mumbai SD-Wan Gateway Issue

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We continue to work on fixing the issue.

We will provide updates as more information becomes available.

We are currently aware of an issue with Mumbai - India (BOM2) region SD-Wan Gateway. All services hosted in this VCGs region are currently down. Customers who are using these VCGs as primary and NSD may see data plane impact. However, customers' secondary VCGs and secondary NSD tunnels should handle the traffic without any impact.

Customers can refer to the VCG resiliency KB for more information.

We have identified the cause and are working to fix the issue. We will continue to provide updates as more information becomes available.