Endpoint Security: Incident Event Issue (EU Region)

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are still working on a permanent fix and now aiming to deploy on November 22, 2024. We will provide updates as new information becomes available.

Customers in the EU region may observe an issue where incident events are not loading under the Incident details page. We have identified the cause of this issue and a fix will be delivered on November 21, at 04:30 UTC.

There is no data loss and events can be still viewed using the Investigate menu under the incident graph or directly on the Investigate page. We will provide updates as more information becomes available.