[CANCELLED] Cloud SWG: Portal Maintenance November 01, 2024

The Cloud Portal maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised schedule is finalized.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform Cloud SWG Portal maintenance on November 1, 2024, at 21:00 UTC, for a duration of 4 hours.

Features and Improvements

• Cloud SWG reporting will feature a new date ‘picker’ for choosing report time frames. This picker is designed to speed date/time configuration and allow for more granular time selections.
• Sync API usage telemetry is now being provided in the portal under Account Configuration > Sync API Monitoring. This report shows the most recent log retrievals, status, tokens, and lag time to assist with troubleshooting log retrieval and processing issues.

Impact

• During the maintenance period, administrators might need to re-authenticate to the portal.
• Real-time traffic filtering will not be impacted by this maintenance.
• Active log download sessions might experience a brief disruption. If this occurs, download the log again.
• Expect intermittent portal availability and existing authenticated portal sessions to be ended.
• Customers using Management Center jobs to update Universal Policy Enforcement (UPE) policy might see the connection terminated and re-established. During the maintenance period, UPE policy push will be unavailable. All previously configured policies will remain active.

Notice

This maintenance applies to the Cloud SWG commercial infrastructure. For updates related to the Symantec Gov Cloud Security (GCS) infrastructure, subscribe to status notifications for the "FedRAMP" component at: https://status.broadcom.com/services/cloud-secure-web-gateway.

Support

Questions? Contact technical support by visiting: https://support.broadcom.com/security

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com

Broadcom will perform Cloud SWG Portal Maintenance on November 01, 2024, at 21:00 UTC, for a duration of 4 hours.

Impact

• During the maintenance period, administrators may need to re-authenticate to the portal
• Real-time traffic filtering will not be impacted by this maintenance
• Active log download sessions may experience a brief disruption, which can be resolved by retrying the download
• Expect intermittent portal availability and existing authenticated portal sessions to be ended
• Customers using Management Center jobs to update UPE policy may see the connection terminated and re-established. During the maintenance period, UPE policy push will be unavailable. All previously configured policies will remain active

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.