Carbon Black Cloud – Enterprise EDR Degraded Performance – Japan Region

Resolved
Resolved

We have monitored the service for stability and our engineering team found there wasn't any impact to customer during this incident.

This incident shall now be closed.

Monitoring

On November 07, 2024 between 11:33 UTC and 11:43 UTC, customers in the Japan region may have experienced delayed performance of the data being hosted and searchable by the clients for Enterprise EDR.

We have implemented a fix and the storage capacity is currently increased. We are monitoring the service and will provide updates as new information becomes available.

Began at:

Affected components
  • Carbon Black
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing