Cloud SWG: Las Vegas, Nevada (GUSLV) and Los Angeles, California (GUSLA) POPs Unavailable

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We continue to investigate this issue, the Las Vegas POP remains unavailable. We will provide updates as new information becomes available.

We are seeing a recurrence of this issue at this time. Las Vegas, Nevada (GUSLV) POP is unavailable.

Our engineering teams are investigating the issue and will provide updates as more information becomes available.

We have applied a fix and both POPs are no longer experiencing issues. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Customer connections using all access methods to the Las Vegas, Nevada (GUSLV) and Los Angeles, California (GUSLA) POPs are unavailable. Customers will not be able to connect to the cluster using any access methods. WSSA connections will automatically connect to the next nearest cluster. IPSec customers with a secondary Tunnel setup in their config will be routed to that secondary link. IPSec customers who have not setup a secondary tunnel will be unable to connect.

Our engineering team is working to restore the service as soon as possible. We will provide updates as new information becomes available.