[Rescheduled]Cloud SWG: General Product Maintenance (Multiple APJ POPs) August 20 – September 03, 2024

The maintenance is now complete. Thanks for your patience.

Update

Please note that the scheduled maintenance has been successfully completed for the following POPs:

• Singapore (GSGRS)
• Kuala Lumpur, Malaysia (GMYKL)
• Bangkok, Thailand (GTHBA)
• Hanoi, Vietnam (GVNHA)

Update

Please note during the maintenance of Singapore (GSGRS) POP, the following localization zones will not be available:

• Kuala Lumpur, Malaysia (GMYKL)
• Bangkok, Thailand (GTHBA)
• Hanoi, Vietnam (GVNHA)

Update

Please note that the scheduled maintenance has been successfully completed for the following POPs:

• Jakarta, Indonesia (GIDJK)
• Seoul, South Korea (GKRSE)
• Tokyo, Japan (GJPTK)
• Hong Kong (GCNHK)
• Mumbai, India (GINMU)

The remaining POPs will undergo maintenance as per the previously communicated schedule.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 20, 2024; 11:00 UTC
• End date: September 03, 2024; 16:00 UTC

Updated POP Schedule

• Osaka, Japan (GJPOS): August 29, 2024; 11:00 UTC – August 29, 2024; 16:00 UTC
• Sydney, Australia (GAUSY): September 03, 2024; 11:00 UTC – September 03, 2024; 16:00 UTC
• Hong Kong (GCNHK): August 23, 2024; 11:00 UTC – August 23, 2024; 16:00 UTC

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 13, 2024; 11:00 UTC
• End Date: August 28, 2024; 16:00 UTC

Updated POP Schedule

• Singapore (GSGRS): August 28, 2024; 11:00 UTC – August 28, 2024; 16:00 UTC

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

• Start date: August 12, 2024; 11:00 UTC
• End Date: August 26, 2024; 19:00 UTC

Updated POP Schedule

• Hong Kong (GCNHK): August 19, 2024; 11:00 UTC – August 19, 2024; 16:00 UTC
• Jakarta, Indonesia (GIDJK): August 20, 2024; 11:00 UTC – August 20, 2024; 16:00 UTC
• Seoul, South Korea (GKRSE): August 21, 2024; 11:00 UTC – August 21, 2024; 16:00 UTC
• Tokyo, Japan (GJPTK): August 22, 2024; 11:00 UTC – August 22, 2024; 16:00 UTC
• Mumbai, India (GINMU): August 26, 2024; 14:00 UTC – August 26, 2024; 19:00 UTC

Update

Please take a note of a change in the customer impact:

Impact

Expect the site to be completely unavailable during the maintenance window.

IP address maintenance will be performed as part of this maintenance. If you have restrictive access policies and allow our existing network ranges you won't be impacted. Please review our best practices and published network ranges in this article.

Broadcom will perform general maintenance to the Cloud SWG Service on Hong Kong (GCNHK), Jakarta, Indonesia (GIDJK), Mumbai, India (GINMU), Osaka, Japan (GJPOS), Seoul, South Korea (GKRSE), Singapore (GSGRS), Sydney, Australia (GAUSY), & Tokyo, Japan (GJPTK) POPs on August 7, 2024, starting at 11:00 UTC and completing on August 16, 2024 at 19:00 UTC. Please see below for the exact maintenance window by location.

Impact

Expect the site to be completely unavailable during the maintenance window.

Timing

• Hong Kong (GCNHK): August 07, 2024; 11:00 UTC – August 07, 2024; 16:00 UTC
• Jakarta, Indonesia (GIDJK): August 08, 2024; 11:00 UTC – August 08, 2024; 16:00 UTC
• Seoul, South Korea (GKRSE): August 09, 2024; 11:00 UTC – August 09, 2024; 16:00 UTC
• Singapore (GSGRS): August 12, 2024; 11:00 UTC – August 12, 2024; 16:00 UTC
• Osaka, Japan (GJPOS): August 13, 2024; 11:00 UTC – August 13, 2024; 16:00 UTC
• Sydney, Australia (GAUSY): August 14, 2024; 11:00 UTC – August 14, 2024; 16:00 UTC
• Tokyo, Japan (GJPTK): August 15, 2024; 11:00 UTC – August 15, 2024; 16:00 UTC
• Mumbai, India (GINMU): August 16, 2024; 14:00 UTC – August 16, 2024; 19:00 UTC

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Agent: no actions required.

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.