Carbon Black Cloud - Enterprise EDR Data Duplication

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On September 20, 2024 between 5:30 and 8:00 UTC, Carbon Black Cloud customers may have experienced data duplication for sensor events and alerts sent to the Cloud.

As of 08:00 UTC, the service was restored. We are currently monitoring the service for stability and will provide further updates as more information becomes available. Note that there was no data loss or security impact during this incident.

Began at:

Affected components
  • Carbon Black
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • EU
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • UK
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • SYD
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • JAPAN
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • UK
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • SYD
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing