Carbon Black Cloud US Region Outage

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 22:42 UTC, the services are restored. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

Carbon Black Cloud customers in the US region are experiencing issues with portal access and many APIs are unavailable. Security on the endpoint is still effective, but likely not receiving updates or uploading data during this period.

We are currently investigating this issue and will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • US 1
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 2
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 5
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • CONTAINER SECURITY
      • US
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 2
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 5
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
    • WORKLOAD PROTECTION
      • US 1
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 2
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 5
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service