Web Isolation: Sandbox Access Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As on January 01, 2025, between 15:02 UTC and 17:18 UTC, Customers opted for Sandbox services were unable to access.

As of 17:18 UTC, the service is restored. We will continue to monitor the service for stability and provide updates as more information becomes available

Began at:

Affected components
  • Web Isolation
    • Data Centers - Americas
      • Montréal, Québec, Canada (northamerica-northeast1)
      • São Paulo, Brazil (southamerica-east1)
      • Ashburn, Northern Virginia, USA (us-east4)
      • The Dalles, Oregon, USA (us-west1)
    • Data Centers - Asia Pacific
      • Hong Kong (asia-east2)
      • Tokyo, Japan (asia-northeast1)
      • Seoul, South Korea (asia-northeast3)
      • Mumbai, India (asia-south1)
      • Jurong West, Singapore (asia-southeast1)
      • Sydney, Australia (australia-southeast1)
    • Data Centers - Europe, Middle East & Africa
      • St. Ghislain, Belgium (europe-west1)
      • London, England, UK (europe-west2)
      • Frankfurt, Germany (europe-west3)
      • Tel-Aviv, Israel (me-west1)