Carbon Black Cloud - Degraded Performance - US Region

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are aware of customers in the US region experiencing degraded performance. Customers may experience the following:

• Console access was temporarily unavailable but is restored as of this communication.
• Device event data is unavailable, no data loss is expected at this time.
• Customers may experience delays in event processing.

Our engineering teams are engaged and actively investigating the issue. There is no impact to security efficacy and sensors continue to monitor the environment. We will provide updates as more information becomes available.