Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot monitoring had detected an elevated rate of challenge transaction failures between 05:31 GMT and 05:38 GMT. Our internal teams are engaged and were able to take recovery action. The transaction failures have resumed normalcy.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented.If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.