Important Update Regarding VIP Enterprise Gateway Authentication
We have monitored the service for stability and this incident shall now be closed.
During the most recent maintenance window, a change was implemented that inadvertently impacted authentication through the VIP Enterprise Gateway. Upon identifying the issue, we promptly rolled back the changes on the VIP Cloud infrastructure to restore expected functionality.
However, if customers continue to experience authentication issues, we recommend restarting the VIP Enterprise Gateway as a corrective action.
Please contact support if the issue persists after performing the recommended steps.
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VIP
- VIP Self Service Portal
- VIP Manager
- VIP Retail Website
- Reporting API
- My VIP
- Voice Delivery
- User Authentication SAML Service
- SMS Delivery
- Mobile Push Delivery
- User Authentication Javascript Service
- Authenticator Validation and Management APIs
- Authenticator Provisioning Service
- User Validation and Management APIs
- Intelligent Authentication
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