Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot confirms that the elevated rate in challenge transaction failures observed earlier now stands resolved. The Arcot vendor team was able to take necessary actions to restore transaction processing, and with this update we confirm that the incident stands resolved.

If you have any questions regarding this service advisory, please contact Broadcom Support by clicking here.

At this point Arcot confirms that its vendor teams were able to perform recovery actions to restore the service.

Impact: Arcot confirms that the elevated rate in challenge transaction failures observed earlier now stands resolved and cardholders would be able to carry out their transactions without any issues. Admin Console availability has also been restored.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 15:45 HRS GMT.

Arcot has started bringing in the planned changes in its network layer and is observing gradual improvements in the challenge success rate for transactions. Arcot would be able to share more updates on the progress in the next update at 1530 HRS GMT.

Impact: Arcot is observing gradual improvements in challenge success rate; however, cardholders would be noticing intermittent failures while performing online EMV 3DS transactions. Additionally, Arcot's Admin console for the impacted silos is also available and is working as expected.

Arcot is working on a plan with its vendor where it is bringing in certain changes in its network layer to speed up service recovery. Arcot would be able to share more updates on the progress in the next update at 1500 HRS GMT.

Impact: Arcot continues to observe a complete drop in challenge success rate from 1300 HRS GMT, and due to this, cardholders would be noticing failures while performing online EMV3DS transactions. Additionally, this issue is affecting the accessibility of the Admin console, which is also not available from 1300 HRS.

Arcot continues to stay engaged with its vendor team to work on the service recovery as a priority. We shall get back to you with the next update by 1430 HRS GMT.

Impact: Arcot is observing a complete drop in challenge success rate from 1300 HRS GMT, and due to this, cardholders would be noticing failures while performing online EMV3DS transactions. Additionally, this issue is affecting the accessibility of the Admin console, which is also not available from 1300 HRS.

Arcot is actively working with its vendor team on service recovery. Arcot's vendor confirms to have identified a problem area and is working on the service recovery. We shall get back to you with the next update by 1400 HRS GMT.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions. Additionally, this issue is affecting the accessibility of the Admin console.

Arcot continues to stay engaged with its vendor team, who are aware of a problem they are experiencing. Teams are working on service recovery, and we shall get back to you with an update by 1330 HRS GMT.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions. Additionally, this issue is affecting the accessibility of the Admin console.

Arcot's internal teams and vendors continue to work on the service recovery on priority.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 13:00 HRS GMT.

Arcot monitoring has detected an elevated rate of challenge transaction failures. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented.