Clarity SaaS Maintenance - October Monthly Maintenance EMEA

Saturday, 11 October — 12 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

The following additional maintenance will be performed during the previously scheduled and notified October monthly maintenance window. There is no change to the scheduled maintenance window duration. Please note the change to non-production environment availability during the maintenance.

  • Group: All Non-Production

  • Service Availability: Your non-production environments will be intermittently unavailable during the duration maintenance window

  • Impact: The previously communicated maintenance will be updated to additionally deploy a high priority security patch. This patch will not include new functionality.

  • Action Required: No actions are required.

  • Reference ID: BCR8142089

  • Details: In an effort to address a recently identified security issue with our Clarity service, the Clarity SaaS team is applying an infrastructure patch to your environments. The following issue is addressed as part of this maintenance activity:

    • Quarterly Security Patching: Non-Production

    Thank you,

    Clarity SaaS Team

    • Scheduled

  • Group: Non-production and Production

  • Summary: The Clarity SaaS team will be performing scheduled monthly maintenance activity as detailed in this notice.

  • Schedule: See start time and duration below

  • Service Availability: You will experience intermittent access to your Production SFTP. Performance of all environments may be degraded during the entire duration of the maintenance.

  • Impact: No functionality updates are being made during this maintenance.

  • Action Required: In order to minimize impact to your business processes, Broadcom recommends taking the following actions to your Non-production and Production Clarity SaaS applications prior to the start of the maintenance:

    • Pause all scheduled Jobs, Interfaces, and Reports
    • Reschedule external integration jobs outside of the maintenance window

    After maintenance is complete:

    • Login to each of your impacted Clarity SaaS applications
    • Resume all paused schedules

  • Reference ID: See Below

  • Details: The below disruptive activity will be performed during this maintenance:

    • BCR8119016: SFTP containerization deployment, Production SFTP down

    If you have any questions regarding this maintenance, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Began at:

    Affected components
    • Clarity SaaS
      • Europe
        • Production-EU1-001
        • Production-EU1-002
        • Production-EU1-003
        • Production-EU1-004
        • Production-EU1-005
        • Non-Production-EU1-001
        • Non-Production-EU1-002
        • Non-Production-EU1-003
        • Non-Production-EU1-004