Endpoint Security: Email Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

Our engineering team is continuing to roll out the fix across our production environment. The deployment is moving forward as expected, and we are monitoring system stability closely at each stage. We will provide another update as we near completion or as soon as new information becomes available.

Update

We have successfully completed validation testing for the fix, and the results are positive. Our engineering team is now in the process of deploying the update to our production environment. We will provide further updates as they become available.

Update

We continue to work on a fix. We will provide updates as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of an issue impacting Symantec Super Admins where multiple emails from are being delivered when an updated system policy is applied to a device. This is an ongoing issue. There are no data privacy concerns associated with this issue and the emails originate from an authorized email address. We will provide further updates as new information becomes available.

Began at:

Affected components