AppNeta - Broadcom Single Sign On - Some users experiencing login failure

Resolved
Resolved

Broadcom Engineering has monitored this issue across the last several days and have confirmed the issue to be resolved.

Monitoring

Broadcom Engineering has made a change that we believe has addressed this issue. We will continue to monitor through the weekend to ensure stability in logins before closing this incident.

Investigating

Broadcom Engineering is investigating an issue whereby some users are reporting issues logging into AppNeta via Broadcom Single Sign On. When this occurs, a user is redirected to a page that indicates an internal error after logging in. Affected users have found that logging in via a private browser window or "incognito" allows the login to succeed, as does clearing the browser cache.

Broadcom Engineering will continue to investigate this issue and will post updates here.

Began at:

Affected components
  • AppNeta
    • AppNeta - Global Functionality
      • AppNeta - Login