Resolved
Resolved

The underlying issue has been resolved and the service is now fully functional.

Update

We are continuing to investigate the additional sync time some customers may be experiencing between the Symantec Endpoint Protection Manager and the Cloud Server. We will provide additional updates as new information is discovered.

The on-premise Symantec Endpoint Protection Management server remains unaffected, and all installed endpoint devices remain protected during this time.

Investigating

We are experiencing high volume of incoming traffic from our customers and processing of incoming data have slowed down because of that. We are working on resolving the situation and we will keep you informed.

Impact: • During this time customers may experience additional sync time between Symantec Endpoint Protection Manager and Cloud Server. • No functionality on on-premise Symantec Endpoint Protection Management server is impacted and all endpoints will remain protected during this time.

Began at: