ClientNet Case Creation Widget Unavailable

Resolved
Resolved
After 3 days, 4 hours, and 57 minutes

The previous reported concern with Case Creation Widget has been resolved.

Identified
After 3 days and 34 minutes

We have identified the cause of the issue and we are actively working on implementing a fix. Updates will be provided as new information becomes available.

Investigating
After 4 hours and 32 minutes

We continue to investigate the cause of the issue.

Should you need to contact support team, raise a case via Broadcom Support portal or call our Technical Support, regional numbers are available here https://support.broadcom.com/contact-support.html.

Updates will be provided as new information becomes available.

Investigating

We are aware that the widget for creating new cases is missing from ClientNet and are investigating the cause of the issue.

Should you need to raise an urgent case you can call our Technical Support, regional numbers are available here https://support.broadcom.com/contact-support.html.

All other aspects of the service works as expected and there is no impact to protection services.

Began at:

Affected components