Carbon Black Cloud - Degraded Performance in Japan Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On May 21, 2025, between 10:30 UTC and 12:18 UTC, Carbon Black customers in Japan (ProdNRT) region might have experienced issues accessing Audit & Remediation Live Response.

As of 12:18 UTC, Service is restored. There was no impact to protection services.

We will now monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • JAPAN
        • Audit & Remediation Live Response