Investigating issues with Arcot for Issuers impacting 3DS 1.0 and EMV3DS transactions - Resolved

After 2 hours and 31 minutes

We confirm that the services and transaction health continues to be stable and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here .

After 1 hour and 58 minutes

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0524 GMT. At this point we are closely monitoring the transaction health and we shall get back to you with further updates soon.

After 1 hour and 17 minutes

We have identified the problem to be an internal network component that is experiencing issues. Our team is currently working to remedy the situation. We will provide our next update in 30 minutes.

After 42 minutes

Our internal team is engaged resolving the problem. We continue to experience minor degradation to EMV3DS and 3DS 1.0 success rates. Our next update will be provided in 30 minutes.


We are noticing a partial impact to transactions resulting in an Unavailable status. Our teams are currently investigating the issue; we will provide our next update in 30 minutes.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • Risk Analytics
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT