DLP Cloud Service for Email: Delays in NAM region


The previous reported concern with email delivery has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.


The service has been restored and customers should not experience any delays. Any emails queued on our infrastructure, third party or customer MTAs will be delivered based on their respective retry schedules.

We will continue to closely monitor the email service and will provide updates as new information becomes available.


A subset of customers in SMTP forwarding mode, in NAM region, may experience delays with the DLP Cloud Service for Email. This is causing emails to queue on the sending MTA. This is related to incident: https://email-security.status.broadcom.com/incidents/pzcmhpjyw8bz Our engineering team is investigating the issue and working to restore the service. Updates will be provided as new information becomes available.

Began at:

Affected components