Cloud SWG: CASB Gatelets Degraded Performance - EMEA Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

This incident was opened in precaution and after further investigation, we've concluded there was no impact to EMEA infrastructure. The service remains fully operational.

We will continue to monitor the service for stability.

Investigating

We are currently investigating an issue with Cloud SWG. Customers sending traffic through the CASB Gatelets service in EMEA and routing through the below POPs may experience degraded performance:

  • Ankara, Turkey (GTRAN)
  • Dover, England (GGBDO)
  • Dublin, Ireland (GIEDU)
  • London, England (GGBLO)
  • Paris, France (GFRPA) / Paris, France (GFRVE)
  • Tel Aviv, Israel (GILTA)
  • Zurich, Switzerland (GCHZU)
  • Dammam, Saudi Arabia (GSADA)

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Europe And The Middle East
      • Ankara, Turkey (GTRAN)
      • Dover, England (GGBDO)
      • Dublin, Ireland (GIEDU)
      • London, England (GGBLO)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Tel Aviv, Israel (GILTA)
      • Zurich, Switzerland (GCHZU)
      • Dammam, Saudi Arabia (GSADA)
    • Global Services
      • CASB Gatelets