Resolved
Update

From 1834 GMT to 1913 GMT on 24 September 2022, an Arcot SMS OTP vendor experienced network connectivity issues impacting the cardholder journey. Cardholders were unable to authenticate during the challenge flow and complete their 3D Secure transactions.

3DS 1.0 and EMV3DS transactions were impacted. For information about how this impacted your portfolio, please raise a case with Technical Support. We are following up with our OTP vendor to obtain further details.

Resolved

From 1834 GMT to 1913 GMT, an Arcot SMS OTP vendor experienced network connectivity issues impacting the cardholder journey. Cardholders were unable to authenticate during the challenge flow and complete their 3D Secure transactions.

3DS 1.0 and EMV3DS transactions were impacted. For information about how this impacted your portfolio, please raise a case with Technical Support. We are following up with our OTP vendor to obtain further details.

Began at:

Affected components