Clarity SaaS Rescheduled 15.9.2 Upgrade - CHG0198901

Monday, 24 May 12 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Maintenance will begin as scheduled in 60 minutes.


This notification is to inform you that the Clarity SaaS team has rescheduled your previously scheduled release update of Clarity SaaS. The issue that prevented the previous upgrade from completing has been mitigated. Details of the mitigation are below:

The upgrade failed because one resource, RESOURCE ID=”RES00001”, did not have Availability which is a required field. It is unknown how this required field value was not set; it's not possible to do so via UI. To correct this issue, the identified resource's availability was updated in Home-Resources-Resource Properties to 8.00 (the default availability value). We require you to update the identified resource’s availability on the Production environment prior to the upgrade to avoid the same upgrade failure experienced during your Development environment upgrade.

A knowledge base article with full details of the issue:

  • Group ID: Non-Production-US1-007

  • Reference ID: CHG0198901

  • Service Impact: Access to Clarity SaaS will not be available for the duration of the schedule.

  • Schedule: The upgrade will be performed at the time listed in this maintenance announcement.

  • Details: Broadcom will be performing a release update of Clarity SaaS to the following version: 15.9.2

    Thank you,

    Clarity SaaS Team

  • Began at: