Cloud Console Portal Login Slowness

Resolved
Resolved
After 8 hours and 38 minutes

We have remediated the underlying cause for the portal slowness and login errors. The service is fully restored. This incident is now resolved.

Investigating
After 5 hours and 40 minutes

We continue in our investigation in to the cause of the portal slowness and timeout errors. We will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Investigating
After 4 hours and 1 minute

We continue in our investigation in to the cause of the portal slowness and timeout errors. We will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Investigating
After 2 hours and 35 seconds

The portal login slowness and timeout errors are still occurring. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Investigating
After 1 hour and 52 seconds

We are still investigating the portal login delays. During this incident, customers attempting to use the portal may see slow login times or "504 gateway timeout" errors. We will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Investigating

We are experiencing login delays with the portal. Customers attempting to use the portal during this time may experience delays when logging in. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Began at:

Affected components