DX O2 SAAS (US Infrastructure)

Monitoring
Monitoring

Issue is resolved and service is stable. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We would like to inform you of a recent service disruption impacting the DX O2 SaaS environment hosted in the US region between 5:24 UTC and 5:45 UTC. Customers provisioned in this region may have experienced temporary data gaps, agent reconnections, and intermittent UI loading issues during this timeframe.

The disruption was time-bound, and services are currently stabilizing. Our teams are actively monitoring the environment, and we expect the services to recover to a fully healthy state soon.

We are continuing our investigation into the underlying cause and will implement the necessary corrective and preventive measures. We will provide additional updates as more information becomes available, including a detailed root cause analysis once the investigation is complete.

We apologize for the inconvenience and appreciate your patience and understanding while we work to restore full-service health.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management
      • End User Monitoring
      • Intelligence Platform