Service-wide Maintenance July 18, 2018 through July 31, 2018

The scheduled maintenance has been completed.

Day 10 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Dubai, New York, Virginia, Toronto, Chicago, Sydney, Tokyo, Milan, Stockholm, London-South, Sao Paulo, and Mumbai.

Day 9 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Santa Clara, New York, Denver, Virginia, Montreal, Mexico, Milan, Oslo, Tel Aviv, Dubai, Tokyo, Madrid, London-South, Amsterdam, New Zealand, Sydney and Frankfurt.

Day 8 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

London-West, Seattle, Milan, Dallas, Chicago, Denver, Virginia, Miami, Chennai, Mumbai, Helsinki, Singapore, Tokyo, Madrid, London-South, Amsterdam, and Frankfurt.

Day 7 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Miami, Toronto, Santa Clara, New York, Dallas, Montreal, London-South, Virginia, Sydney, Denver, Chennai, Singapore, Frankfurt, Johannesburg, London-West, Sao Paulo, Stockholm, Chicago.

Day 6 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

New York, Seattle, Dallas, London-West, Paris, Miami, Sydney, Virginia, Chennai, Hong Kong, Frankfurt, Johannesburg, Madrid, Stockholm, London-South, Sao Paulo and Chicago.

Day 5 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Frankfurt, México City, Milan, Montreal, New Zealand, New York, Sydney, Dallas, Chicago, Sao Paulo, Hong Kong, Singapore, Chennai, Dubai, London-South and Amsterdam.

Day 4 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Dallas, New York, Seattle, Denver, Chicago, Montreal, Singapore, Mumbai, Stockholm, Helsinki, Johannesburg, London south, London West, Paris, Frankfurt, and Chennai

Day 3 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Buenos Aires, Virginia, Chicago, Dallas, Seattle, Sao Paulo, Mexico City, New York, Johannesburg, London south, London West, Amsterdam, Paris, Frankfurt, Seoul, Chennai, Taipei and Dubai

Day 2 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Chicago, Dallas, Seattle, Sao Paulo, Miami, Santa Clara, Johannesburg, London south, Zurich, Frankfurt, Seoul, Singapore, Shanghai, Mumbai, Chennai, Paris, Taipei and Dubai

Day 1 of the regular system maintenance on WSS has begun.

Timing All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Chicago, Dallas, Seattle, London West, London South, Milan, Amsterdam, Frankfurt, Singapore, Mumbai and Chennai.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On July 18 2018, we will be conducting regular system maintenance, completing on July 31 2018. During this maintenance event all services will remain operational and available.

New Features and Enhancements • System-wide improvements for stability and performance.

Impact This maintenance will be performed on all data pods within the service. Data Pods will be upgraded in rotation, preserving service at each data center at all times*.
*Johannesburg, Oslo, Buenos Aires, and Tel Aviv will remain down while being upgraded.

Action required The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action. • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action*. *The creation of a backup tunnel to another data center (if not already configured) prior to the deployment is recommended for customers connecting to Johannesburg, Oslo, Buenos Aires, and Tel Aviv.

Schedule The maintenance window will begin on July 18 through July 31 2018.

All maintenance will occur between 21:00 and 06:00 local data center time.