Carbon Black Cloud: Alerts and Events Delayed Issue - US Region

Identified
Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We continue to investigate the underlying cause of this issue on high priority. In the meantime, Reputation Services have been disabled, and any data processed during this period will appear as reputation 'unknown'.

We will provide updates as more information becomes available. Note that there is no impact to security services.

Investigating

We are aware of customers in the US region currently experiencing delays in delivering Event processing and Alerts with Data Forwarder, Enterprise EDR and Endpoint Standard/Prevention.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Processing