CloudSWG TLS/SSL Intermediate CA Replacement

Thursday, 18 December — 1 hour
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will begin deploying an updated certificate chain of trust for TLS/SSL Interception starting in Q2 2026. A new certificate chain of trust is needed because one of the Intermediate CAs is being replaced, with a hard deadline of June 12, 2026.

The current Intermediate CA “Cloud Services CA - G2” is being replaced with a new intermediate CA “Cloud Services CA - G3”.

Note: The root CA, Cloud Services Root CA, is not changing.

Impact

To ensure that endpoints and other devices will continue to function normally, install the root certificate as documented at https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/about_ssl_co/ssl_certs.html.

Required Action

Follow the recommendations at https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/about_ssl_co/ssl_certs.html.

Support

Questions? Contact technical support by visiting: https://support.broadcom.com/web/ecx/software-contact-support.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Bogota, Colombia (GCOBO)
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Santiago, Chile (GCLSA)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Belgrade, Serbia (GRSBE)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Dammam, Saudi Arabia (GSADA)
      • Doha, Qatar (GQADO)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • Ljubljana, Slovenia (GSILJ)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO)
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRVE)
      • Riga, Latvia (GLVRI)
      • Stockholm, Sweden (GSESK)
      • Tallinn, Estonia (GEETA1)
      • Tel Aviv, Israel (GILTA)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Vilnius, Lithuania(GLTVI)
      • Warsaw, Poland (GPOWA)
      • Zagreb, Croatia (GHRZA)
      • Zurich, Switzerland (GCHZU)
    • Point of Presence (POP) - Africa
      • Abuja, Nigeria (GNGAB)
      • Accra, Ghana (GGHAC)
      • Algiers, Algeria (GDZAL)
      • Cairo, Egypt (GEGCA)
      • Dakar, Senegal (GSNDA)
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa (GZASO)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Rabat, Morocco (GMARA)
      • Tunis, Tunisia (GTNTU)
      • Windhoek, Namibia (GNAWI)
    • Portal & Reporting
      • Cloud Portal